Terms of Service

Effective Date: June 29, 2026  |  Last Updated: June 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), the operator of the website located at choptgrill.click (the "Website"). By accessing, browsing, or using our Website or any of the services offered through it, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, customers, and others who access or use our Website. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

By completing a purchase, creating an account, subscribing to our mailing list, or simply browsing our Website, you confirm your acceptance of these Terms. If you do not agree to these Terms, please discontinue use of the Website immediately.

We reserve the right to update or modify these Terms at any time. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Chopt operates as a food-related business in the United States, offering products and services through the Website at choptgrill.click. Our services may include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu, customize their orders, and submit food orders for pickup or delivery through our Website or affiliated platforms.
• Menu Information: We provide detailed information about our food offerings, including ingredients, nutritional information (where available), allergen disclosures, and pricing.
• Promotional Offers: From time to time, we may offer special promotions, discounts, loyalty rewards, or limited-time offers accessible through the Website.
• Customer Account Services: Users may create accounts to manage their orders, save preferences, and access order history.
• General Information: The Website provides information about our locations, hours of operation, contact details, and other relevant business information.
• Newsletter and Communications: With your consent, we may send promotional emails, newsletters, and service-related communications.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items and services may vary by location. All food products are subject to availability, and we reserve the right to substitute ingredients or items as necessary, particularly due to supply chain considerations or seasonal availability.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Website and services, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. By using the Website, you represent and warrant that you meet this age requirement. If you are under the age of 18, you may only use this Website with the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of our Website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your password confidential and secure;
• Notify us immediately of any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that any information provided is inaccurate, false, or misleading.

3.3 User Obligations

As a user of our Website, you agree to:

• Use the Website only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations;
• Provide truthful and accurate information in all communications with us;
• Respect the intellectual property rights of Chopt and third parties;
• Comply with all applicable food safety and health regulations when handling food products received through our services;
• Use the Website in a manner consistent with its intended purpose.

4. Prohibited Activities

You agree that you will not engage in any of the following prohibited activities while using our Website or services:

• Fraudulent Activity: Using stolen payment methods, submitting false orders, or engaging in any form of fraud related to our services;
• Unauthorized Access: Attempting to gain unauthorized access to any portion or feature of the Website, or to any systems or networks connected to the Website;
• Data Scraping: Using automated tools, bots, spiders, scrapers, or other automated means to access, collect, or extract data from the Website without our prior written consent;
• Interference: Interfering with or disrupting the integrity or performance of the Website, including transmitting viruses, malware, or other malicious code;
• Impersonation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Harassment: Using the Website to harass, abuse, threaten, defame, or otherwise harm any individual or entity;
• Unlawful Use: Using the Website for any purpose that is illegal under applicable federal, state, or local law;
• Commercial Exploitation: Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any portion of the Website without our express written permission;
• False Reviews: Submitting false, misleading, or manipulative reviews or feedback about our products or services;
• Spam: Transmitting unsolicited communications or advertisements through the Website;
• Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble any software or technology used to operate the Website.

We reserve the right to investigate suspected violations of these Terms and to take appropriate action, including termination of your access to the Website and reporting to law enforcement authorities where necessary.

5. Intellectual Property Rights

The Website and all of its content, features, and functionality—including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the selection, compilation, and arrangement thereof—are the exclusive property of Chopt or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Chopt name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates. You may not use such marks without the prior written permission of Chopt. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include:

• Any resale or commercial use of the Website or its contents;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Website's content or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and communications regulations and statutes. We reserve the right to terminate permission to use the Website for any violation of these intellectual property provisions.

6. Payment Terms and Ordering

6.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, fees, or delivery charges unless otherwise stated. We reserve the right to correct pricing errors and will notify you of any price discrepancy before processing your order.

6.2 Payment Methods

We accept various forms of payment as indicated on the Website at the time of checkout. By submitting a payment, you represent and warrant that: (i) the payment information you provide is accurate and complete; (ii) you are authorized to use the payment method; and (iii) your payment will not be declined.

6.3 Order Confirmation

Receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to item availability, errors in pricing or product information, or suspected fraudulent activity. In the event we cancel an order, we will provide a full refund using the original payment method.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, our ability to accept cancellations and issue refunds may be limited once an order has been prepared. Please contact us immediately at [email protected] if you need to cancel or modify an order. Refund eligibility will be determined on a case-by-case basis in accordance with applicable consumer protection laws, including the Federal Trade Commission Act.

6.5 Taxes

You are responsible for paying all applicable federal, state, and local taxes related to your purchases. We will collect applicable sales taxes where required by law.

7. Food Safety and Allergen Information

Chopt takes food safety seriously and strives to provide accurate information about our menu items. However, we cannot guarantee that any menu item is completely free from allergens, including but not limited to nuts, dairy, gluten, eggs, soy, shellfish, or fish. Our food is prepared in facilities that handle common allergens, and cross-contamination may occur.

It is your sole responsibility to review allergen and nutritional information before placing an order. If you have a severe food allergy or dietary restriction, please contact us directly before ordering. We strongly encourage customers with known food allergies to consult with our staff before consuming any of our products.

Chopt shall not be liable for any allergic reaction or adverse health event resulting from the consumption of our food products where the customer failed to disclose a known allergy or where reasonable precautions were taken in food preparation.

8. Disclaimers — Services Provided "As Is"

YOUR USE OF THE WEBSITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY INFORMATION OR CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not warrant the accuracy of nutritional information, calorie counts, or ingredient lists displayed on the Website, as these may be approximate and subject to change based on supplier variations or preparation methods.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND ANY APPLICABLE STATE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER MATTER RELATING TO OUR SERVICES.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN SUCH CASES, CHOPT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CHOPT IN THE NINETY (90) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or our services;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through the Website;
• Your fraudulent, negligent, or intentional misconduct;
• Any dispute between you and a third party arising from your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims. You shall not settle any claim without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Chopt. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites, services, or resources. Your use of any third-party website is subject to that website's own terms of service and privacy policy. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

Chopt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services.

12. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information. We encourage you to review our Privacy Policy carefully.

To the extent our business operations involve customers in California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which provides California residents with specific rights regarding their personal information. Additionally, our general practices comply with the Federal Trade Commission Act (FTC Act) and applicable FTC guidelines regarding consumer privacy and data protection.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Chopt operates, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the applicable state, and each party irrevocably submits to the personal jurisdiction of such courts in any such action or proceeding.

You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts, including any objection that such courts are an inconvenient forum.

Nothing in this section shall prevent Chopt from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us first to attempt to resolve any dispute informally. Please send a written notice of your dispute to [email protected] describing the nature of the dispute and the relief sought. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.

14.2 Binding Arbitration

If we are unable to resolve a dispute through informal means, you and Chopt agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of our Website and services shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND CHOPT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND CHOPT EACH WAIVE ANY RIGHT TO A JURY TRIAL.

14.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the completion of arbitration. Claims involving intellectual property rights, including copyright or trademark infringement, are also exempted from the arbitration requirement.

14.5 Time Limitation

Any cause of action or claim you may have arising out of or relating to these Terms or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

15. Term and Termination

These Terms of Service are effective from the date you first access or use the Website and shall remain in full force and effect for as long as you continue to use the Website or our services, unless earlier terminated in accordance with this section.

We reserve the right, in our sole and absolute discretion, to immediately terminate or suspend your access to the Website and any associated accounts, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in fraudulent or illegal activity;
• Conduct that is harmful to other users, third parties, or our business interests;
• Non-payment for services rendered;
• Abandonment of an account for an extended period;
• At our discretion for any other reason we deem appropriate.

You may terminate your account at any time by contacting us at [email protected] with a request to close your account. Termination of your account will not relieve you of any obligations incurred prior to the date of termination, including payment obligations.

Upon termination, your right to access and use the Website will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution).

16. Changes to Terms of Service

We reserve the right to revise, amend, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice, such as adding a statement to our Website's homepage or sending you an email notification.

Your continued use of the Website after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Website immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check these Terms regularly. We will not be liable if you fail to review updated Terms in a timely manner.

17. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The parties agree that any such invalid or unenforceable provision shall be replaced by a valid provision that, to the greatest extent possible, achieves the same commercial and legal effect as the invalid or unenforceable provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Chopt regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any other or further exercise of any right or remedy. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

19. Force Majeure

Chopt shall not be liable for any failure or delay in performance under these Terms that results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government orders or restrictions, war, terrorism, labor disputes, utility failures, internet service provider failures, fire, flood, or any other similar circumstances ("Force Majeure Event").

In the event of a Force Majeure Event, Chopt will use commercially reasonable efforts to resume normal operations as soon as practicable. We will notify you of any Force Majeure Event affecting our services as soon as reasonably possible.

20. Electronic Communications

By using our Website and providing us with your email address, you consent to receiving electronic communications from us. These communications may include notices about your account, order confirmations, promotional offers, and other information relating to our services. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

If you wish to opt out of marketing and promotional communications, you may do so by clicking the "unsubscribe" link in any email we send you or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.

21. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws, regulations, ordinances, and codes in connection with your use of our Website and services, including without limitation all applicable laws governing online conduct and acceptable content, consumer protection laws enforced by the Federal Trade Commission, food safety laws and regulations, and any applicable state-specific consumer protection statutes.

Our services are intended for use by persons located within the United States. We make no representation that our Website or services are appropriate or available for use in other locations. Accessing our Website from territories where its content is illegal is prohibited.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service or our services, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and professionally.

For legal notices, please send written correspondence to our email address at [email protected] with the subject line "Legal Notice — Terms of Service." We will use commercially reasonable efforts to respond within a reasonable timeframe.